Order Processing Time

At Nimbin Candles, we aim to process your order as quickly as possible. Our order processing time is typically 2-3 business days. Please note that if you place your order before 12pm AEST, we will do our best to process it on the same day. Orders placed after this cutoff may be processed the following business day.

Domestic Shipping Methods and Cost Structure

We offer various shipping methods to ensure your candles arrive safely and promptly. Our shipping rates are calculated based on the weight of your order. We use the following carriers to deliver your purchases:

• Australia Post
• Startrack
• TNT

Delivery Time Estimates

Delivery times may vary based on your location. Here are our estimated delivery times:

• Metro Delivery: 2-4 business days
• Regional Delivery: 3-7 business days
• Remote Delivery: 5-10 business days

Please keep in mind that these are estimates and actual delivery times may vary.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this information to track your order's journey until it reaches your doorstep.

Damaged or Lost in Transit — Claim Process

If your order arrives damaged or is lost in transit, please contact us at nimcand@bigpond.net.au as soon as possible. We will guide you through the claims process to resolve the issue promptly.

International Shipping

Currently, Nimbin Candles only ships within Australia. For international orders, customs duties and taxes may vary by destination and are the responsibility of the customer.

Click & Collect / Local Pickup

If you prefer to pick up your order, we offer a Click & Collect option. You can collect your items at our pickup address:

Unit 5, 2 Blue Knob Road, Nimbin NSW 2480 Pickup Hours: Mon-Sun until 4pm

Authority to Leave / Signature on Delivery

During the checkout process, you will have the option to choose whether you want your order to be left at your address without a signature or require a signature upon delivery. Please select your preference at checkout.

PO Boxes and Parcel Lockers

We accept orders shipped to PO Boxes and parcel lockers via Australia Post.

Peak / Holiday Delays

During peak seasons and holidays, please expect potential delays in delivery times. We recommend placing your orders early to ensure timely arrival.

Order Changes / Address Updates

If you need to make any changes to your order or update your delivery address, please contact us as soon as possible. You can make changes until your order has been dispatched.

Refused / Undeliverable Parcels

If a parcel is refused or deemed undeliverable, it will be returned to us. We will contact you to arrange for reshipment or to discuss alternative options. Please ensure that the delivery address provided is accurate to avoid any issues.